"
- Globalism is alive and well in information technology outsourcing, business process outsourcing, and voice services
- While India ranks number one, the inclusion of digital resonance metrics shrank its lead and gave advantage to onshore locations such as the United States and United Kingdom
- Automation and cybersecurity are changing the outsourcing landscape...
...The GSLI has traditionally identified locations that can best provide information technology (IT), business process outsourcing (BPO), and voice services based on countries' Financial attractiveness, people skills, availability, and business environment. The 2019 GSLI, however, includes a new digital resonance category to capture the effects of digital transformation, especially automation and cybersecurity, on the global services landscape.
" (source)
India
China
Malaysia
Indonesia
Vietnam
United States
Thailand
United Kingdom
Brazil
Philippines
Mexico
Estonia
Colombia
Egypt
Germany
Lithuania
Bulgaria
Russia
Peru
Ukraine
Latvia
Chile
United Arab Emirates
Poland
Sri Lanka
Portugal
Canada
Romania
Argentina
Mauritius
Hungary
Bangladesh
Czech Republic
Singapore
Slovakia
Morocco
Pakistan
Panama
Turkey
Uruguay
France
Spain
Kenya
Costa Rica
Ghana
Trinidad and Tobago
Ireland
New Zealand
South Africa
Israel
(from: A.T. Kearney (2019). Digital resonance: The new factor impacting location attractiveness - the 2019 A.T. Kearney global services location index. Technical report, A.T. Kearney. link)
