The MGS Blog

Tuesday, January 8, 2013

Why Global Sourcing?

I argue that the sourcing phenomenon is an intrinsic feature of human societies that is amplified by scientific advance, manufacturing innovation, technology more generally, and accelerated in the modern era of computer based infrastructures, high-tech products and services.

What organizational activities and products are amenable to sourcing beyond the traditional boundaries of organizations? And if activities and products can be sourced beyond the boundaries of the organisation what models or modes can be used?

Outsourcing isn't a business fad, it is a fundamental part of modern industrial production. Capital based manufacturing and production of goods and services is predicated on the basic idea of a division of labour. Specialised stages of manufacture, in other words a supply or value chain exist when skilled work is applied to some material, goods or activity to add value until an end point when the good or service is consumed. All industrial and professional specialisation represents therefore a kind of outsoucing. No one organisation, firm or individual has within its power the totality of knowledge, skills, resources, effort and time to produce everything we need or desire. Sourcing has therefore been and remains an intrinsic aspect work (labour and production) in society, from the most rural to the most metropolitan.

What therefore is sourcing? Consider the following definition:
“Sourcing is the act through which work is contracted or delegated to an external or internal entity that could be physically located anywhere. Sourcing encompasses various in-sourcing and outsourcing arrangements such as offshore outsourcing, captive offshoring, nearshoring and onshorning.” (Oshri et. al, 2009)
In light of the prominence and pervasiveness of inter-firm sourcing what are the advantages and disadvantages of different sourcing modes and how are they justified and applied in historical and contemporary settings? The current situation is never completely estranged from its historical contexts. Historical trends in global sourcing lead in to current topics and help to explain how local conditions have evolved.

For one reason or another various sourcing modes have proved more successful in particular industries and in particular locations. The relationship between technology trends and the emergence of expanding arrays of options around sourcing of product components and services offer one set of explanations, explanations such as the irresistible imperative of technology driven change or particular organisational structures. Other ways of understanding the success of sourcing through uncertain contextual conditions and processes of emerging knowledge adapting to and taking advantage of unique situations and knowledge.

An interpretation of global sourcing discourse that managers can use effectively should be more than the straight application of technological recipes, formulas, methods, rules, and organisational templates. Reflective actors will always seek to identify the interests involved, to be aware of who benefits (or looses) in order to juxtapose and evaluate among the various strategic decisions between in-house and outsourced delivery. Sourcing initiatives may proceed smoothly but if not what remedial measures can be employed addressing the organizational and technological issues relating to global sourcing?

The reflective manager has a broad palette of concepts and frameworks for interpreting and deciding sourcing cases. However this area of organisational operations is constantly evolving and changing and so the manager must be adept at identifying emerging trends in sourcing relationships that are likely to be important in the future with implications for current situations. In this way involved actors can merge theory with context, against a historical backdrop, extrapolate and justify the implications of changing sourcing arrangements in complex inter-organizational relationships.

References
Oshri, I., Kotlarsky, J. & Willcocks, L. P. (2009) The Handbook of Global Outsourcing and Offshoring, Palgrave Macmillan.

Monday, January 7, 2013

Simplified Grade Descriptor

Simplified grade descriptor for grading standard.

A+/A
The report is complete and covers all important topics.
Appropriate significance is attached to the information presented.
There is a compelling logic to the report that reveals clear insight and understanding of the issues.
Analytical techniques used are appropriate and correctly deployed.
The analysis is convincing, complete and enables creative insight.
The report is written in a clear, lucid, thoughtful and integrated manner-with complete grammatical accuracy and appropriate transitions.

A-/B+
The report is complete and covers all important topics.
Appropriate significance is attached to the information presented.
There is a clear logic to the report that reveals insight.
Analytical techniques used are appropriate and correctly deployed.
The analysis is convincing, complete and enables clear insight.
The report is written in a clear, lucid, and thoughtful manner-with a high degree of grammatical.

B/B-
The report is substantially complete, but an important aspect of the topic is not addressed.
The report used information in a way that was inappropriate. There is a clear logic to the report.
Analytical techniques are deployed appropriately.
The analysis is clear and the authors draw clear, but not comprehensive conclusions for their analyses.
The report is written in a clear, lucid and thoughtful manner, with a good degree of grammatical accuracy.

C
The report is incomplete, with important aspects not addressed.
The report frequently used information that was substantially inappropriate or inappropriately deployed.
The report’s analysis is incomplete and authors fail to draw relevant conclusions.
The report is poorly written.

F
The report is substantially incomplete.
Whatever information provided is used inappropriately.
There is little analysis and the report is inconclusive.
The report is poorly written and presented.

Monday, December 3, 2012

IBM's centre of gravity shifts to India

As noted in Slashdot's commentary "IBM's India Workforce Likely Exceeds That In US" (link)
From data in IBM's annual report and gleaned from other sources on the company's employment data.
The original article by on Computerworld (link) by Patrick Thibodeau, 2012.

Monday, November 5, 2012

Should Western graduates plan to work offshore?

Should Western graduates plan to work offshore? Australian tech graduates are being encouraged to take up internships in India. Should we?

Extract from the article...
"Now the NSW government has given its backing to a program to send young workers to the sub-continent to gain experience and improve their employability.
Five information and communication technology (ICT) students and recent graduates from the University of NSW and Sydney University will spend eight weeks living and working on campus at Infosys, India's largest technology services vendor, from January next year.
Headquartered in Bangalore, and listed in the US, Infosys is an IT outsourcing and consultancy vendor employing 153,000 people worldwide, including 2400 in Australia."
 (see the article on smh.com.au)

Tuesday, October 2, 2012

Complications of attempting to outsource services

The situation at Capita UK illustrates the potential for services outsourcing initiatives to run up against end-customer objections. In this case Capita IT Services offshore outsourcing plan contravened Capita UK's service level agreements with its end-customers.
But was the problem really as straight forward as it appears?

Links:

C. Hall, Capita IT staff strike over Indian offshoring plans, 2012. Capita UK offshoring plan killed by customer backlash - insiders

Wednesday, August 15, 2012

fundit.ie crowdsources funding for projects

Fundit.ie crowdsources funding for projects ranging over: art, craft, design, events, fashion, film and television, food, games, media and publishing, music, performance, science and technology...

Paraphrased from Fundit.ie's About page.

"Fundit.ie is based at 44 East Essex Street, Temple Bar, Dublin 2, Ireland. It is an all-island (island of Ireland) crowdfunding website for creative projects, giving anyone the power to help good ideas happen. It is designed to support greater individual giving to the creative sector; an area that up until now has been under-utilised. The approach serves to strengthen the bond between a creator and their audience which offers the potential for wider-ranging, long-term relationships."


Loughborough Centre for Global Sourcing and Services (CGSS)


The Loughborough Centre for Global Sourcing and Services (CGSS) undertakes independent research on the trends and practices in global sourcing of IT and business services. Its goal is to improve sourcing practices through on-going engagement with managers and policy makers. In particular, the centre is interested in understanding how individuals, teams, organisations and other stakeholders cope with: the centralisation of business and IT service functions through shared service units; the disaggregation of business and IT service functions through captive centres and third party vendors; the back-sourcing of previously outsourced business and IT service functions; and the emergence of new sourcing models such as cloud services.